AI guest assistant
A 24/7 concierge that answers from your guide
Guests get instant answers about your property and the destination — drawn from the content you approve, not the open internet. It works around the clock, so the questions that used to reach you at 11pm don’t have to.
Questions guests can ask
“What is the Wi-Fi password?”
“What time is checkout?”
“Where can I get breakfast nearby?”
“How do I use the air conditioner?”
“Can you suggest a beach?”
“Who should I contact in an emergency?”
How it works
Property-specific answers
The assistant answers about your property from the guide content you’ve approved — it won’t mix in another property’s details.
Destination knowledge
For “what’s nearby” questions it also draws on Destinito’s structured destination data — restaurants, beaches, activities and more.
Four languages
Answers in English, Spanish, French and Dutch.
Source-aware
Answers can point to where the information came from, so guests can read more.
Guest feedback
Guests can rate answers, and unanswered questions are flagged so the content improves.
Safety guardrails
The assistant declines to guess and points guests to real contacts or services when needed.
What the host controls
- The assistant answers from the guide content you publish — you decide what it knows about your property.
- Missing or weak answers are surfaced so you can add the information.
- The assistant is navigation- and information-first. It surfaces your contact details from the guide, but does not place calls or send messages to you on the guest’s behalf.
The assistant provides help based on the property guide and available destination information. Guests should contact the host or emergency services when direct help is required. The assistant does not replace the host, a property manager, or any security, medical or emergency service.